Feedback from our ANNUAL 2009 Questionnaire
You are one of the most important person and very much welcome ALL your views and comments. Therefore, we evaluate our services we offer to you, your family and the community and IMPROVE OUR SERVICES. This enables us, to ensure we are providing a club of “Quality and Distinction”.
By returning the questionnaires, this will help us in our endeavour to continually improve our services.
Our Commitment is that we will
- Always be straight with you
- Be quick and convenient
- Be helpful and reliable
- Offer genuine value for money
- Listen to your views and comments
- Improve our services
- Provide a ‘Play’ environment that is second to none
- Ensure that we ‘MAKE EVERY CHILD MATTER’
We have a very happy, positive club where youngsters can choose their own activity with no interference from others, unless we are asked otherwise. This is to show MUTUAL TRUST and UNDERSTANDING in their quest to GROW and be INDEPENDENT.
From the 2009 Questionnaire this is how many we received
Children
86
Parents / Carers
47
The Children
How good/friendly are the people running the club?
"They were all really good and friendly."
"They were OK"
"They weren't very good."
"I don't know."
73
8
1
4
How friendly are the other children towards you?
"They were all really good and friendly"
"They were OK"
"They weren't very good."
"I don't know."
81
5
0
0
If you've got a problem, do staff listen to you?
"They listen all the time and help solve the problem"
"They sometimes listen and help solve the problem"
"They weren't very good."
"I don't know."
86
0
0
0
Did you enjoy today’s activities?
"Yes I had a great time"
"I thought it was OK"
"No, I didn’t like it"
"I don't know."
82
4
0
0
The Parent/Carers (A selection of questions)
Do you get the opportunity to talk to staff regularly?
47
0Stay with your child if you wish?
470Participate in the club’s activities?
470Do you feel our price structure is "Value for Money"?
470Do you feel that we offer a wide variety of activities for your child/ren?
470Would you recommend Ouch Pouch Childcare Limited?
470If there was just “ONE” thing we could change to improve our services to you, what would it be? - Nothing, continue with the great friendly, flexible service.
- Maybe more info on website
- Open earlier
- Could you have him for the week!!!!
If there was just “ONE” thing, which you liked “least” about our services what would it be? - Hate going earlier to collect my child who clearly never wants to go home
Comments from both the children and parent/carers
- Appreciate the flexibility and the text service is great, keep up the good work
- All fantastic!!!
- I enjoy the club and have lots of fun
- My child loves coming. He’s very happy!
- I think the staff are very friendly and find. Make me and my sister welcome
- My child likes loves your trips! My child has been to other places and they never take them out!!!
