Opening Times and Fees Payable applicable from September 2011

Special Offers

Book 5 holiday days (10 hours) for £85.00* Save £7.50 or book 5 term time days (3.30pm to 6.00pm) for £38.00* Save £4.50
Both offers apply to the 1st child: subsequent child/children pay the normal rate.
Check our FaceBook for any other 'Special Offers' throughout the year.

Other Charges

Late Child Collection Fee: £ 4.00 per ¼ hour after 9am or 6pm.
Child Not Booked in: £ 6.00
Default late payment: £ 12.00 per invoice admin fee.
Unpaid Cheque: £ 6.00 per cheque.

(* = No 20% discount available) School Holiday 2 course healthy cooked meal £2.50* per child - optional.

Trial Offer

We offer a settling period, where parents, carers and children can come to the club for a trial period, either for a session during term or holiday time. We offer you this oppertunity for ½ a session fee. For further details - please ask staff.

Registration Pack

We charge £5.00 per child or £3.00 per subsequent child from the same family to register a new place. This fee is refunded from your first invoice and will automatically be deducted from your account. This amount can’t be refunded by ‘cash’.

Discount

There is a 20% discount for 2nd or subsequent children from the same family (household).

See our FaceBook page throughout the year for any special offers and discounts.

Business Hours

We are open for 50 weeks a year. We are closed Bank holidays and Christmas.

Child Tax Credit

If eligible, you can claim through the Child Tax Credit system to assist in expenditure. To find out, call the Inland Revenue or pick up a leaflet from your local Post Office. WE PROMOTE TAX CREDITS.

Debit/Credir Cards Payment - PayPal

Use PayPal to pay for your fees FREE of charge, using your credit/debit card. email address for payments only is: ouchpouchchildcarelimited@hotmail.co.uk. More details from PayPal.com.

We don't charge extra for using this service. Registration with PayPal is completely FREE.

Payment Terms

We ask parents / Carers to pay fees weekly, at the last session their child attends during the week. We can provide weekly accounts and invoicing upon request.

To keep our costs to a minimum, all accounts / invoices must be paid immediately upon reciept to avoid any late payment fees.

We accept BACS, postal orders, Cheques or Cash. BACS is our preferred payment method. Cheques should be made payable to 'Ouch Pouch Childcare Limited'. Retainer fees may apply ( See staff for details ). We accept ALL Childcare Vouchers.

We have a 'No Fee - No Place' policy - see staff for further details.

Late Payments

Our payment terms are 7 days NETT and prompt payments are encouraged. Payments not paid within 7 days will encounter the late payment fee, therefore prompt payments are encouraged to avoid admin fees.

It has now become necessary for those who are regularly late paying their bills to pay their childcare fees upfront. If this applies to you, you will receive a letter to inform you.

NOTE : An administration fee is applied for late fees - £12 per invoice until payment is received.

Cancellations

Any cancellations must be made within 48 hours (term-time) or 1 week (Holiday –time). Any cancellations outside this period will NOT encounter any fee’s. Cancellations at short notice of LESS than 48 hours or 1 week without a doctors/medical practitioner’s note will encounter fee’s imposed for the days or sessions your child was booked in for. Cancellation fee’s due to illness will not be applied unless notification of absence is given. If you can’t produce a letter, then ½ a session fee WILL apply. As per our Cancellation Policy.

Holiday Notice

Confirmation of holidays must be given to the club in writing, at least two weeks before hand so that fees can be waived. All places are kept for your planned vacations, as per our policy.

Changes to Your Arrangement

Four week’s notice is required in writing to change or cancel your arrangements with the Club. Failure to do so will result in fee’s being applied for the days your child/ren is absent. All notices must be given in writing, the notice will apply from the date we receive your letter UNLESS otherwise stated, as per our policy.